Technical Support:

  We at SuccessWare are making every effort to provide you with quality
  software and clear, concise documentation.  In many cases, the answer to
  any problems may be addressed in the Commonly Asked Questions section
  of this guide.

  In addition, we offer quick and effective technical support provided by,
  in most cases, those that actually wrote the software.  If you should
  encounter a problem or question that is not covered by the documentation,
  you can receive technical support in one of the following ways:


  Option 1:  CompuServe

    You can reach us on CompuServe by electronic mail or on the CA-Clipper
    Forum (GO CLIPPER).  Either way, you'll get a prompt reply.

        Loren Scott (Tech Marketing and Support)  70274,2677
        Ceci Smith (Technical Support)            76610,452
        Todd Evans (Software Engineer)            70404,3307
        Doug Amaral (VP Software Development)     71222,1574
        BJ Walsh (VP Software Engineering)        71121,3013
        Jeff Jochum (President)                   76665,3367


        In the U.K.:

        Henry Bloomfield (Technical Support)      100015,2673


    NOTE: If reporting a problem or a suspected bug, also try to include a
          small test program to demonstrate the problem you are having.


  Option 2:  Fax Support

    You can fax us your questions or comments and we will usually get a
    reply back to your fax machine the same day!  Our fax machine is
    active 24 hours a day.

       In the U.S.A.: (909) 695-5679

       In the U.K.  : (44) 268-792-586  (Voice/Fax)


    NOTE: Make sure that your return fax number includes your country code,
          if you are outside of the United States, Canada or the U.K.


  Option 3:  The BabelBoard - SuccessWare's Support BBS

    The BabelBoard is an electronic bulletin board (BBS) operated by
    SuccessWare, and is geared towards providing support, information,
    utilities, bug fixes, and any other thing we can think of to make
    using our products easier.

    Using the BabelBoard is simple.  Just dial up the number presented below
    and answer the questions.  You'll have immediate access to all of the
    BabelBoard's facilities, forums and public files.  Online updates for
    SuccessWare-published products are made available to registered users of
    those products.  Just leave a message to the Sysop.

    Here's the specifics:

      In The U.S.A.:  (909) 694-6891   1200/2400/9600/14400 bps   N-8-1

      In The U.K.  :  (44) 268-793323  1200/2400/9600/14400 bps   N-8-1


  Option 4:  Phone Support

    If you are desperate and need help right away and would like to speak
    to some pseudo-compassionate human, you can call SuccessWare directly.
    Support for our products is unlimited and free-of-charge to registered
    users. To help us serve you better, please have the following informa-
    tion ready when you call:

      - Name and version of the SuccessWare product
      - The serial number of your copy of the product
      - The version of CA-Clipper you are using
      - The name and version of the linker you are using
      - The code in which the problem occurs, if applicable
      - Specifics about your computer setup, including:
          - AUTOEXEC.BAT and CONFIG.SYS contents
          - Your ENVIRONMENT settings
          - Network software, if any (name, version)

    Phone support is available from 8am to 5pm PST.  If you're unable to
    call during these hours, leave a message and we'll get back to you as
    soon as possible.  Our phone numbers are listed below.


        In the U.S.A.:

          (909) 699-9657

        In the U.K.:

          (44) 268-792-586


    NOTE:  If you call outside of our normal business hours and leave a
           message on our automated message center, PLEASE speak clearly.
           If we cannot understand your name or phone number, we will not
           be able to return your call to give you the service you deserve.


 Thank you for choosing SuccessWare.  If you have any suggestions, ideas,
 or even (gasp!) bug reports, we'd like to hear from you.  Give us a call
 or get ahold of us by mail, fax, or e-mail.


 SuccessWare Contact Information:

 ==================================== |  ====================================
   In the U.S.A.:                     |    In the U.K.
 ==================================== |  ====================================
                                      |
 SuccessWare 90, Inc.                 |  SuccessWare UK, Ltd.
 27349 Jefferson Ave., Suite 101      |  210 High Street
 Temecula, CA  92590                  |  Newmarket Suffolk, CB84AP
                                      |
 Voice: (909) 699-9657  (8am-5pm PST) |  Voice: (44) 268-792-586 (8am-5pm)
 Fax  : (909) 695-5679  (24 hours)    |  Fax  : (44) 268-792-586 (24 hours)
 BBS  : (909) 694-6891  (24 hours)    |  BBS  : (44) 268-793-323 (24 hours)
                                      |
                                      |